☆ returns and exchanges ☆
we really hope you love every lilaclillies item you purchase, however, if you do need to make a return, you’re welcome to do so within 30 days of receipt.
when returning items to us, please include a note inside your return with your order number and the name and address used when placing the order.
all returned items must be sent back to us unopened, unused and in their original condition. we reserve the right to refuse an exchange or refund if items are non-saleable. personalised items are non-returnable/non-refundable. sale items are non-returnable/non-refundable.
please ensure you keep hold of your proof of postage until you have received your refund/exchange.
please use the contact form, or dm us on instagram before sending back your item(s).
once your return is received and inspected, an email will be sent to notify you that we have received your returned item. we will also notify you of the approval or rejection of your refund.
when returning items to us, please include a note inside your return with your order number and the name and address used when placing the order.
all returned items must be sent back to us unopened, unused and in their original condition. we reserve the right to refuse an exchange or refund if items are non-saleable. personalised items are non-returnable/non-refundable. sale items are non-returnable/non-refundable.
please ensure you keep hold of your proof of postage until you have received your refund/exchange.
please use the contact form, or dm us on instagram before sending back your item(s).
once your return is received and inspected, an email will be sent to notify you that we have received your returned item. we will also notify you of the approval or rejection of your refund.
☆ shipping ☆
you will be responsible for paying for your own shipping costs for returning your item.shipping costs are non-refundable! if you receive a refund, the cost of return shipping will be deducted from your refund.there's no guarantee returned packages would be received