☆ shipping information ☆
☆ do i need to pay customs and duties charges? ☆
we cover all taxes & duties for new zealand and australia only.
for orders outside of the nz and aus, customs charges are outside of our control and are charged at the sole discretion of your local customs office. due to this, we’re unable to cover or refund any charges you may incur.
we’re unable to predict if or when you may be charged but for more information you can always contact your local customs office.
should you order and choose not to pay any outstanding customs or import duties on your parcel, it will be returned to us for a refund. please note that once a return has been processed, we’re unable to stop this or have your items re-sent.
for orders outside of the nz and aus, customs charges are outside of our control and are charged at the sole discretion of your local customs office. due to this, we’re unable to cover or refund any charges you may incur.
we’re unable to predict if or when you may be charged but for more information you can always contact your local customs office.
should you order and choose not to pay any outstanding customs or import duties on your parcel, it will be returned to us for a refund. please note that once a return has been processed, we’re unable to stop this or have your items re-sent.
☆ what delivery options do you offer? ☆
nz delivery
standard delivery (3-5 working days) - starts from $6.
international delivery
australia standard delivery (3-10 working days) - starts from $18.37NZD / $16.57AUD
rest of world standard delivery (10-14 working days) - starts from $25.00NZD / $15.20USD
* while we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer. there may also be situations, (including but not exclusive to poor weather conditions, custom delays, local postal delays and tech updates) which result in a longer delivery.
~ orders are sent once a week ~
standard delivery (3-5 working days) - starts from $6.
international delivery
australia standard delivery (3-10 working days) - starts from $18.37NZD / $16.57AUD
rest of world standard delivery (10-14 working days) - starts from $25.00NZD / $15.20USD
* while we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer. there may also be situations, (including but not exclusive to poor weather conditions, custom delays, local postal delays and tech updates) which result in a longer delivery.
~ orders are sent once a week ~